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Using The Star, Chain, and Hook Method to Create Sales Letters That Sell
by Bob Choat, GMS
Most marketers that write ads or sales letters know about using the
AIDA Method of creating effective sales letters. The A stands for Attention.
Which means that we must first get a reader's attention. The I stands for Interest.
The D stands for Desire. We must create both interest and desire in the reader.
Finally, the second A stands for Action. We must compel the reader to take
some sort of action.
Many years ago, Dr. Frank W. Digman invented a concept of writing effective
letters. He said that letters should be simple, friendly, and natural.
The Star, Chain, and Hook
In order to create such a letter, Dr. Digman came up with the concept of The
Star, Chain, and Hook. He said that every letter needed a "Star" to capture the
reader's attention. In a sales letter this would be the headline and/or
the first paragraph.
The second part in writing an effective letter is the "Chain". This is
used to create both the interest and desire in the reader. When the
letter is read, each "link" of the chain must be strong in order to
lead the reader through to the desired outcome. If any part of the
chain has a weak link, it could lose the reader. Each and every word
and paragraph is a link within that chain. Use only the strongest,
most effective words to create a strong chain.
Finally, the reader must have a "Hook" to impel them to take action.
The hook must be strong in order to hold on to the reader and get the
desired action. Even if the chain has a weak link - a strong hook
can still get the reader to say "YES".
So looking at those methods and compare with it the AIDA method:
The Star gets the attention.
The Chain creates the interest and desire.
The Hook impels action.
Now let's take a look at a sample letter by Robert Collier and see how it breaks down into
The Star, Chain, and Hook:
Now For The First Time - THE SECRET OF EFFECTIVE SPEECH - FREE! (Start of STAR)
Dear Sir:
At your request, I shall be glad to send you one of the most talked-of little
books ever written. It will cost you exactly one cent - the price of the
stamp that will bring the enclosed card back to me. (Ending the STAR)
The name of this booklet is - "The Secret of Effective Speech". The principal part of it was written
by perhaps the most successful speaker of modern times,
the man who made over $4,000,000.00 from his lectures, and then used it to send
young men through College - Russell Conwell, author of "Acres of Diamonds". (Start of CHAIN)
The Secret of Effective Speech should be read by every executive who ever has to
face a hostile audience, whether that audience consists of one man or a thousand.
It is not made up of rules and principles, but of the few common-sense essentials
which Conwell found of most importance in his thousands of appearances on the
public platform. It is radical. It is stimulating. AND IT IS FREE!
Your name and address on the enclosed card will bring you a copy of
"The Secret of Effective Speech", with our compliments. You will like this
little book. It is short, but there is a tremendous lot in it. Every time you
read it, you will realize more clearing why Russell Conwell had so many
thousand enthusiastic admirers, who audiences hung upon his every word.
Frankly, we are taking this means of bringing to the attention of a few alert business
executives a new method of teaching Public Speaking - a method so striking and simple,
yet so amazingly successful, that it is taking the country by storm. (End of CHAIN)
Will you use the postcard NOW - TODAY? (HOOK)
Sincerely,
Now let's break the letter down. First is the star. If you take a look at
the headline - "Now for the first time - THE SECRETS OF EFFECTIVE SPEECH - FREE!" - you'll
see why it is an effective star. And gets attention. Every person wants to gain the knowledge of effective speech -
especially when it's free and secretive. It's like being an insider to these secrets.
The first paragraph continues the headline where it tells the reader to
use a one-cent stamp to receive the secrets of a little-known book. Again peaking the interest.
The start of the chain it gives the name of the book, which is the same name
as the headline - "The Secrets of Effective Speech". It builds up the interest by
explaining to the reader that the famous author and speaker - Russell Conwell - wrote this
book of secrets. Somebody who made over $4 million from his speeches and lectures (and this was
back in the late 19th century and early 20th century).
Then it continues in the next three paragraphs by increasing interest and building
desire to own this book by giving the reasons why they should own it. Each link in
the chain is strongly connected to the next link, with no weakness. Follow the example of Collier's letter.
Finally the hook - "Will you use the postcard NOW - TODAY?" - asks the reader why not
take advantage of this offer and to do it now. Take action. This is where most sales letters fail, by failing to ask for the order.
There you have it - "The Star, Chain, and Hook" method of creating an
effective sales letter. My hope to you is that you practice using this method. Test it. See if
it works for you. There's more information on "The Star, Chain, and Hook" in L.E. Frailey's
book - "Handbook of Business Letters".
Bob Choat Helps Businesses to Find Hidden Assets, Overlooked Opportunities and Untapped
Resources to create additional areas of profit.
He is a business growth expert, business owner, copywriter, and author of the upcoming book - "Recon Marketing".
You can reach him by email: bobchoat@customergain.zzn.com,
by phone: (877) 525-2016, or you can go to his website: www.customergain.com/.
Copyright © 2000 by Robert L. Choat & Associates
All publishers are given permission to reprint this article so long as it remains intact along with this resource box. Thanks.
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Copyright © 2000 - 2002 Robert L. Choat & Associates
11024 Balboa Bl. #241, Granada Hills, CA 91344
4616 W. Sahara Ave. #281 Las Vegas, NV, 89102
Email: bobchoat@customergain.zzn.com
Phone: (818) 754-4299 Fax: (801) 409-6309
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